Frequently Asked Questions

Who is Spray Foam Removal Federation?

Spray Foam Removal Federation is the Quality Scheme and assurance that covers all areas of works provided as part of a Spray foam removal project which ensures a 100% guarantee that all works are fit for purpose.

When a customer chooses a Spray Foam Removal Federation Registered Business, they are engaging a business that has been thoroughly vetted to meet required standards, and has made a commitment to excellent customer service.

Will it cost more to use a Spray Foam Removal Federation Tradesperson?

There should be no premium for using a Spray Foam Removal Federation Registered Business. These businesses range from sole-traders to larger limited company entries.

You can search for a Registered Business in your area using the Online Directory and can then email or call the business to request a quote or make further enquiries.

I've been recommended a business that is not Spray Foam Removal Federation Registered - Should I use them?

Not all non-Spray Foam Removal Federation businesses are rogue traders!

However, using a Spray Foam Removal Federation firm gives you additional confidence and total peace-of-mind.

Spray Foam Removal Federation Scheme Providers conduct a thorough vetting process to ensure all the right checks have been carried out and, should things go wrong, there are processes in place to help make sure you always end up with what you paid for.

What standards of workmanship can I expect from Registered Businesses?

All Spray Foam Removal Federation Registered Businesses commit to working to the highest required standards of the Endorsed Quality scheme, as laid out in the Spray Foam Removal Federation Code of Conduct.

These businesses are monitored and checked minimum three time per 12 month period, all of which work to the stringent Framework and Operating Requirements documented and stipulated by Spray Foam Removal Federation.

Who checks up on the Spray Foam Removal Federation Registered Businesses?

Spray Foam Removal Federation requires Registered Businesses to have an inspection no less than three time per 12-month period by a qualified independent inspector. The frequency of these inspections will vary between the size of company, and many will be visited more frequently than this.

Additionally, all Registered Businesses must have their insurances and similar documents checked each year to maintain Trust Tick status.

How is Spray Foam Removal Federation run?

Spray Foam Removal Federation operates independently from all its registered businesses

It is overseen by an independent Board of industry professionals from with the Sray foam removal industry and also all specifically associated industries. This Board is supplemented by experts from a wide range of industries, applying fresh insight and knowledge to the general running of Spray Foam Removal Federation and specific projects and problem-solving.

How is Spray Foam Removal Federation funded?

Spray Foam Removal Federation is a non-commercial enterprise. Spray Foam Removal Federation receives a fee from each Registered business that is paid to cover the administration checks prior to reaching “Trusted Tick” status. Then all additional fees if required to investigate a registered company are deducted from the companies holding deposit. This also incentivises companies to stay on their game of delivering professional services every time on time.

What is Spray Foam Removal Federation Escrow?

For projects larger than £10,000 in value then we advise the use of an escrow service. An escrow agreement allows consumers and tradespeople to place agreed funds in a holding account until the contracted works are completed.

This gives consumers the peace-of-mind that their money is protected until agreed works are completed to their satisfaction. Similarly, tradespeople can be sure that when their job is completed, they will be paid.

The Spray Foam Removal Federation escrow option allows you to protect your investment for as little as £8 per party.

How do I know the feedback published on your website is genuine?

We do not offer a platform for reviews and feedback as this practice has been manipulated over the years to give a false sense of security. All the checks that we undertake are standard in depth due diligence checks and all Trusted Tick status companies have agreed to disclose all relevant information to potential customers if required, to be as open and as transparent as possible.

We do not encourage our trusted tick status companies to seek fake or manipulated reviews as we know this industry has been corrupted for years by companies paying to obtain Gold standard and voluminous reviews.

This process safeguards both customers and businesses and also differentiates between feedback and a dispute, as the only time we expect to hear from a customer is to raise a dispute and then we step in and resolve the issue without hesitation.

How do you deal with Registered Businesses that continue to receive negative feedback?

Spray Foam Removal Federation has the right to suspend or remove Registered Businesses from the scheme for bad practice and poor customer care.

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